You can return unused items in new condition (completely UNDAMAGED with no signs of shelf wear, scuffs, marks, tears, stickers, highlighting, bent pages, etc.).You will receive a refund of the purchase price (after applicable coupons and discounts) if they are received within 60 days from the date of purchase in new, undamaged, and resalable condition. Shipping costs are not refundable, and customers are responsible for return shipping costs.

We do not offer refunds for electronically formatted products or services (e.g., books for download).

To start a return, call our office at 800-352-3223 or email info1828@face.net. 

Send your items to FACE 4225-A Portsmouth Blvd, Suite 102, Chesapeake, VA 23321. Consider insuring the package for its full value, as you are responsible if the item is damaged or lost during return shipment. 

Any return that does not comply with the above policy may be rejected or may be subject to a restocking fee, at our discretion. In general, restocking fees start at 20% but may be significantly higher depending on the condition of the return. 

Shipping and Handling

We generally ship orders via USPS Media Mail within two business days. Other shipping options are available, such as Priority Mail or United Parcel Service (UPS) ground. Shipping and handling within the United States will be calculated for you online depending on the method of shipping selected. For orders outside the United States, please contact our office at 1-800-352-3223 or email info1828@face.net.